Refund policy
INDIAN CUSTOMERS:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@vaastavik.in. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A return fee will be applicable. Please note that certain return and refund requests may be rejected if found to be frivolous or without valid reason.
You can always contact us for any return questions at info@vaastavik.in
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Once the Product is received to the company successfully, Morril Fox will instantly initiate the refund to your source account or chosen method of refund.
RETURN POLICY:
To notify us of the damage, you can call our customer support hotline or send an email with relevant details such as your order number, product name, and a clear description or images of the damage.
Eligibility for Return:
a) Damaged products are eligible for return within 1-7 days from the date of purchase.
b) The damage should be reported within 24 hours of receiving the product.
c) Products should be unused, in their original packaging, and include all accessories, manuals, and documentation originally provided.
Return Procedure:
a) Contact our customer support team to initiate the return process. They will guide you through the necessary steps.
b) Our team may ask you to provide additional information or evidence of the damage, such as photographs, to facilitate the return process.
c) Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the damaged product.
Return Shipping:
a) We will provide a prepaid shipping label or arrange a pickup for the damaged product.
b) Please ensure that the product is securely packed in its original packaging to prevent further damage during transit.
c) Use the provided shipping label or follow the pickup instructions to return the product to us within the specified timeframe.
Inspection and Resolution:
a) Once we receive the returned product, our team will inspect it to verify the reported damage.
b) If the damage is confirmed, we will offer you one of the following options:
1) Replacement: We will ship a new, undamaged product to you at no additional cost.
2) Refund: We will process a refund for the damaged product, including any shipping fees paid during the initial purchase. c. The resolution will be determined based on product availability and your preference.
Contact Us:-
Company Name- Morril Fox
Brand Name: Vaastavik
Company Address- 344, landscape pinto park, campal, PANAJI, North Goa, Goa, 403001
Phone No- 9921645094
Email Id- info@vaastavik.in
Shipping Policy — International Customers
Effective date: 30 October 2025
Where We Ship
We ship worldwide, including the United Arab Emirates (UAE), United Kingdom (UK), Europe, North America, Asia, and other international destinations.
If your country is unavailable at checkout, please contact us at info@vaastavik.in before placing your order.
Order Processing & Delivery Time
- Processing time: 1–2 business days after payment confirmation.
- Transit time: Typically 3–10 business days, depending on destination country, customs clearance, and courier service.
- Tracking: A tracking number will be emailed once your order has been shipped.
Note: Processing and transit times exclude weekends, public holidays, customs inspections, and unforeseen courier delays.
Shipping Fees, Duties & Taxes
Shipping charges are calculated and displayed at checkout.
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage or clearance fees
These charges are not included in our product or shipping prices. Your courier or local customs authority may contact you for payment before delivery.
Delivery Attempts & Undeliverable Packages
Please ensure your delivery address, postal code, and phone number are accurate and complete.
If a package is refused, unclaimed, or undeliverable due to:
- Incorrect address,
- Failure to pay customs/import charges,
- Repeated failed delivery attempts,
the customer will be responsible for any return shipping, storage, customs, or re-dispatch costs.
Inspection on Delivery
Please inspect your parcel immediately upon delivery before discarding any packaging materials.
Damaged-in-Transit Refunds (No Returns)
We do not accept international returns. However, refunds may be provided only if the item was damaged during transit and the following steps are completed:
Please email info@vaastavik.in within 48 hours of delivery with:
- Your order number
- Clear photos of:
- The outer shipping box (all sides)
- Inner packaging
- The damaged product (close-up and full product view)
Please retain all original packaging materials until your claim is reviewed, as courier inspection may be required.
Eligibility & Resolution
Claims may be denied if:
- Submitted after 48 hours of delivery,
- Photos or supporting evidence are missing,
- Original packaging has been discarded,
- Damage appears caused after delivery, misuse, or normal wear.
If approved, refunds will be issued to the original payment method for the value of the damaged item only. Shipping fees, customs duties, taxes, and import charges are non-refundable.
Lost or Missing Shipments
If tracking shows “delivered” but you did not receive your parcel, please contact us within 48 hours at info@vaastavik.in so we can initiate a courier investigation.
Final determinations for lost shipments are subject to the courier’s investigation and policies.
Order Changes & Cancellations
Order changes or cancellations can only be requested before dispatch.
Once an order has been shipped, it cannot be modified or cancelled.
Non-Deliverable Addresses
We may be unable to ship to:
- Certain PO Boxes,
- Military addresses,
- Restricted or remote regions serviced inadequately by couriers.
Additional delivery time or shipping charges may apply for remote locations.
Contact us
Questions or help with an order?
Email: info@vaastavik.in